Work section "telemarketing"

This section is intended for users of telemarketing and sales dept, because it is restricted to contacts and sending these customers to the sales dept.

Here we focus on the visual part of facilitating the interpretation of the operator. Identification of colors work well: Green is the future contacts; Yellows are the contacts of the day; Red are delayed contacts; Ashes are the contacts you have no interest or the phone does not exist.

Use the colors to specific selections buttons.

In the registration of a customer is required to designate the vehicle where the client met the store and in this case the telemarketing is recorded as this vehicle, telemarketing clients has a unique channel service and will be present there until they are referred to the sales dept.

Record all movements with the customer as calls and contacts.

To be sent to the customer sales will be received by the seller of the line, and from there this will be tasked to keep up.

The system includes a queue feature for Store sellers and this queue is used at this time of the passage from one customer to the sales department.

The row follows the order of registration of vendors, thus a new seller will be the last in line.

The queue of vendors works as follows: When a customer is sent to sales the seller, the date and time is recorded in the next sending the system checks the last seller raffled and choose the next to appointment. If the system administrator to configure the telemarketing also to the sales dept availability the seller himself will be named.

The system administrator can configure this section to centralize all customer "Telemarketing" leaving them available for any telemarketer registered in the system, now named the seller will always be for the store that the customer was registered.

Customers who remain in this section will be subject to receiving treatment telemarketing according to the programmed actions.